Through an ongoing process of service coordination, Case Management
assists individuals to live and work in the community.
Case Management emphasizes each individualís abilities and
Case Management encourages each individual to direct the decision
making process and identify their own personal goals.
Case Management monitors service provision on a regular basis.
What do Case Managers do?
Assessment: Identify the individualís current
desires, strengths, needs and barriers so they can live how they choose.
Planning: Assist the individual, family and team
members with developing a service plan that addresses the life goals of
Referral: Link the individual with resources and
supports in the community.
Coordination: Work to assure there is communication
with all people involved so that everyone can access resources
Monitoring: Assure the continued appropriateness
and effectiveness of all services and supports. Provide guidance and
direction while seeking to empower the individual.
Advocacy: Strive to protect individualís rights and
work to enhance their ability to make informed choices.
Case Managerís goal is to effectively utilize resources and services
which will enhance your strengths and meet your needs.
Your Case Manager will meet with you face to face at least every 90
days and have on going contact on your behalf each month. Your case
manager will have on going contact with your providers and prepare a
quarterly progress report.
Quality of Service: The Southwest Iowa Case
Management Medicaid Targeted Case Management program is accredited by
the Iowa Department of Human Services Division of Mental Health, Mental
Retardation, and Developmental Disabilities (DHS). We are also a
member of County Case Management Services (CCMS). Personnel from DHS and
CCMS periodically check consumer records for compliance with the state
standards for case management services. DHS and CCMS personnel are
required to keep all client information confidential.
Address of the
Southwest Iowa Case Management Office: Page County Court House
112 E. Main Street
Clarinda, Iowa 51632 Hours Office is open: Monday - Friday
8:00am - 4:30pm Phone Number:
FAX Number: (712) 542-5030 Office Holder:
Karen Hensley Employees in the Case Management Office:
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